FAQs

Orders can be placed via EDI where applicable. Or online via the link on our website to ‘My Oliver Kay’. We also have an ‘Oliver Kay’ ordering app. Orders can also be placed over the phone or via email to our telesales team.

Please call our telesales team to discuss amendments.

Please place your order via our telesales team or via online ordering or app.

Please contact our telesales team who will be happy to take your order or arrange a call back.

Orders can be delivered up to 11am. However, if required, you can contact our customer services team who will look into the status of your delivery.

Please obtain a product code & description from our customer services and discuss this with your procurement team.

Please contact our customer services team.

If the driver is still present please ask them. If they have already left your premises, please contact customer services.

Please contact customer services who will do their best to accommodate you.

All incorrect priced invoices will come via a credit request please contact customer services.

Our product range can be viewed on our website, If you are unable to find a particular product please contact our team who will be happy to assist you. We are also able to email a product list to you should you require it. For existing customers, product information can be viewed via our online ordering or app.

BRC stands for British Retail Consortium; they are a leading global brand and consumer protection trade association who have introduced the BRCGS – British Retail Consortium Global Standard scheme that is recognised by thousands of customers worldwide. BRC helps provide assurance to customers that products are safe, legal and of high quality. Learn more about our BRC accreditation.